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Frequently Asked Questions

    General

    1. Does the eBook’s offline reader work on a PC or a Mac?
    2. Can I view the eBook offline?
    3. The page is not loading completely to view my eBook online.
    4. How can I change my view of the page?
    5. How do I add my personal notes throughout the eBook?
    6. Can I view a sample eBook?
    7. How do I access my eBook?
    8. How do I bookmark a page?
    9. How do I change my password?
    10. How do I find my eBooks?
    11. How do I log into my account?
    12. How do I share eBooks?
    13. How do I use the search option?
    14. What is the return policy on an eBook?
    15. Will the ebooks work with the Kindle App. What format are the ebooks in?
    16. How soon am I charged for my purchase?
    17. What is an eBook?
    18. Can I print the eBook?
    19. Can I read my eBook right away?
    20. How do I download the eBook to my computer?
    21. What can I do with my eBook?
    22. What are the technical requirements for FPHC eBooks?
    23. Where do I send technical support questions?

    How-to Guide

    1. How do I redeem the Access Code?
    2. How do I read FPHC eBooks on my Android?
    3. How do I read FPHC eBooks on my iPad?

    Institutional Access

    1. How do I access the eBooks subscribed by my Institution on an iPad?
    2. How do I access the eBooks subscribed by my Institution on an Android tablet?

General

  1. Does the eBook’s offline reader work on a PC or a Mac?
  2. iPublishCentral Reader (formerly iOffline) works on both PC and Mac. Disk requirements will vary based on the size of the title. 

  3. Can I view the eBook offline?
  4. Once the eBook has been downloaded, it can be viewed off-line at any time. 
  5. The page is not loading completely to view my eBook online.
  6. Go to http://get.adobe.com/flashplayer/ to make sure you have an updated version of Adobe Flash Player. 

  7. How can I change my view of the page?
  8. The top panel allows you to change your view of the book by clicking on one of its icons. Scrolling over the icons before clicking will initiate a pop-up burst indicating what that particular icon can change. These include:

    1. Switch to double pane view
    2. Switch to single pane view
    3. Zoom the page
    4. Fit the page to height
    5. Fit the page to width
    6. Toggle full-screen mode. 
  9. How do I add my personal notes throughout the eBook?
  10. Right click on content to which you want to add notes and choose "Add Notes" from the option list. You can check these notes in the "My notes" segment in your "My Folder" page. 

  11. Can I view a sample eBook?
  12. All FPHC eBooks have sample pages available through ViewInside that users can see before purchasing. Click the View Inside button for a free preview. 

  13. How do I access my eBook?
  14. Individuals can access their titles using the e-mail address and password they used to purchase. Institutions can access via IP address, referring URL, or e-mail address/password combinations. Once you have logged in, the “My Bookshelf” page will display the eBooks to which you have access. Clicking on the book cover will then open the eBook, making it accessible for you to view. 

  15. How do I bookmark a page?
  16. The top panel in the reader has the "Bookmark" option. Clicking on it will bookmark the page currently being viewed. You can check bookmarked pages in the "My Bookmarks" segment of your "My Folder" page. 

  17. How do I change my password?
  18. Click on the "My Folder" link and choose the "Profile Setting" option; from the drop down list choose "Change Password," enter a new password and click "OK." Your password will be reset to the new password. 

  19. How do I find my eBooks?
  20. You can tag your eBooks by hovering over the cover image in the Bookshelf view. This allows you to easily find eBooks based on how you describe them in your own words. 

  21. How do I log into my account?
  22. Click on the sign-in link on the top right of the home page to get to the log-in screen. Type your user name and password into the correct fields on the log-in screen to log into your account. 

  23. How do I share eBooks?
  24. You can share the preview ViewInside of titles several different ways. When viewing the ViewInside, you can click on the envelope in the upper right to e-mail it to someone, or you can click on the + sign to post the widget to a social networking site or to get the widget code to paste into your own Web site. You cannot share an entire purchased eBook. 

  25. How do I use the search option?
  26. Type a search term or phrase in the search text box and click on "Go" to search the eBook content. Choose Catalog to search the title, author, description, and other information about the eBooks, or Content to search the full text of the eBooks. You can search within an eBook, across the eBooks you own, or across the entire FPHC eBooks Website. Your search results will appear in a column on the right-hand side of the page. Specific search terms usually result in more targeted results. Note: The search option is disabled when viewing the book in the full-screen mode.

  27. What is the return policy on an eBook?
  28. Due to the nature of the item, and unlike printed versions of a book, e-books cannot be returned. 
    Once the ebook is purchased, the sale is considered to be complete and final.

  29. Will the ebooks work with the Kindle App. What format are the ebooks in?
    1. FPHC eBooks are encrypted PDF files that can be accessed online through a browser on any PC/Mac. 
    2. You can download the eBooks using the iPublishCentral Reader on to your PC/Mac.
    3. You can download the eBooks on to an iPad using FPHC eBooks iPad app. Instructions to access FPHC eBooks on Android Tablets can be found HERE
    4. eBooks subscribed through FPHC eBook site cannot be downloaded as a file onto any devices and you cannot use a third party application to read these eBooks.
    5. FPHC eBooks cannot be downloaded/copied on to a pen/thumb drive.
    6. FPHC eBooks cannot be accessed on e-Ink based readers like Kindle/Nook/Kobo/Sony eReader etc.
    7. eBooks subscribed through FPHC eBookstore cannot be read on iBookstore or any other third party readers such as Stanza,Mobipocket Reader,Barnes and Noble eReader,The Microsoft Reader, Kindle for PC etc.
  30. How soon am I charged for my purchase?
  31. A charge will immediately appear on your bank statement under the name Impelsys for the purchase of your eBook(s) at http://ebooks.fphc-rcsed.org

  32. What is an eBook?

  33. An ebook is an electronic version of a book. FPHC eBooks allows users to read publications on any screen with a browser that supports Flash. FPHC eBooks have the look of print books, with all the layout, figures and images intact. Users can change the font and font size in for close study. Users can read books online or download them to mobile devices for off-line reading.

  34. Can I print the eBook?
  35. The eBook is protected so that only 1 page can be printed at a time.

    The Print Option is available on the Top Right Hand corner of the reader.
    As per the FPHC eBooks policy, you will be able to print the 100% of the eBook pages(one page at a time).

  36. Can I read my eBook right away?
  37. Yes! FPHC eBooks are available instantly on purchase; with no wait time for shipping or other delays. 


    1. Open the browser on your PC/Mac
    2. Go to http://ebooks.fphc-rcsed.org
    3. Using your registered user credentials log in to site.
    4. After successful login, you will be redirected to the 'Bookshelf' page.
    5. Click 'Read Online'    under your subscribed eBook to open the eBook in the online reader through your browser.
  38. How do I download the eBook to my computer?
  39. The iPublishCentral reader is a software program that, after a one time installation onto your computer, allows you to download, store, and read any book from the FPHC eBook Store when offline. The iPublishCentral Reader is built on Adobe Air, which will also be installed during the initial installation process.

    Once you login to the eBook site using your account you will notice a button “Download iPublishCentral Reader” 

    Click on the download button to go to installation page. Click on install button to set up iPublishCentral reader on your system.

    Click the Login button on the upper right corner of the screen.


    Select Normal User.

    1. Enter the URL http://ebooks.fphc-rcsed.org in the Site URL field.
    2. Use your registered  log in credentials to log in to iPublishCentral Reader.
    3. Enter your user name in the Username field
    4. Enter your password in the Password field
    5. Click the Sign In button
    6. Bookshelf displays the subscribed eBooks with a Download button.
    7. Click on Download to start downloading the book. Once downloaded the Read button will be shown. 
    8. Click on Read to start reading

    Note : iPublishCentral reader-An Adobe Air based application(formerly iOffline reader is for Personal computers only and not for tablets or other devices. Adobe AIR is available and supported for Windows 8 Desktop on x86-based computers. Adobe currently has no plans to support Adobe AIR for Windows 8 Modern UI applications or Windows Mobile.

  40. What can I do with my eBook?
  41. In addition to zoom, reading and downloading, eBooks are fully searchable and users can annotate, bookmark and highlight them. Users can search for terms in a single book, across their purchased titles, or across the full site. Users can also print a limited number of pages.

    • Add/delete highlights or copy text throughout the eBook

    1. Click  for list view and  for thumbnail view of highlights along with page numbers

    •  Highlight Text

    1. Click  to highlight the text in an eBook
    2. Select the text to be highlighted
    3. From the pop-up menu that appears, click the Save Highlight option

    •  Filter the Highlighted text

    1. Click  at the left side of the reader
    2. Click My Highlights.
    3. A list of Highlighted text is displayed.
    4. Enter the text or a word in the Search Highlight field.
    5. A list of searched text or word appears.

    •  Delete the highlighted text/paragraph

    1. Click  at the left side of the reader
    2. Click My Highlights. A list of Highlighted text is displayed
    3. On mouse over for the specific Highlighted text,  appears
    4. Click on  to delete the highlight. A pop-up appears for confirmation
    5. Click the Yes button to delete the highlight else click No
    •  Copy Text

    You can copy the text from the reader and paste it on to any of the programs that accepts text.

    1. Click  to select the text in an eBook
    2. Select the text to be copied
    3. From the pop-up menu that appears, click the Copy text option
    4. Paste the text in the program of your choice, that accepts text

    The content can be copied only from a single page at a time.

  42. What are the technical requirements for FPHC eBooks?
  43. Online viewing: Computer or device with Internet connection and current Web browser:

    Internet Explorer: Version 6.0 , 7.0, 8.0
    Firefox: Version 3.0 & up
    Opera: Version 9.0 & up
    Google Chrome: Version 2.0 & up
    Safari: Version 3.0 & up

    For full functionality, Flash Version 9 & up. There is a limited HTML-based view for users and devices without Flash, such as iPhone.
    Offline viewing:
    PC or Mac: Download iPublishCentral Reader (formerly iOffline)from the My Bookshelf page with Internet connection and current access rights to title. 
    iPad App: Download iPublishCentral Reader free app available through iTunes.
    Android App: Download iPublishCentral Reader free app available through Play Stote.  
  44. Where do I send technical support questions?
  45. If you have any queries or need help or wish to send us any feedback, please send a new email to fphc.support@ipublishcentral.com

How-to Guide

  1. How do I redeem the Access Code?
  2. *Access code redemption and purchases can only be done through the website( on your browser on a PC/Mac or an iPad) and not through the app* Please be informed , you do not need to redeem an access code if you have already purchased the eBook from this website.


    1. Login to the Royal College of Surgeons eBook store  http://ebooks.fphc-rcsed.org/
    2. After successful login, please open the Bookshelf page.
    3. You will notice Redeem Access Code button here. Please click on it.
    4. Enter your Access code in the given field and click on Redeem.

  3. How do I read FPHC eBooks on my Android?
    1. Download the iPublishCentral Reader from the Play Store.
    2. Tap on Get Books and select FPHC-RCSED from the drop down.
    3. Login to the app with your username and password.
    4. Select the eBooks that you want to add to the bookshelf, then tap on Add.
    5. Tap on the eBook to read, after download is complete.
  4. How do I read FPHC eBooks on my iPad?
    1. Download the iPublishCentral Reader from the App Store.
    2. Tap on Get Books and Select FPHC-RCSED from the drop down.
    3. Login to the app with your username and password.
    4. Tap on the eBook Cover to download.
    5. Go to All Books and tap on the eBook to read offline.

Institutional Access

  1. How do I access the eBooks subscribed by my Institution on an iPad?
  2. Follow the instructions below to access eBooks on an iPad: 

    1. Download  and install the iPublishCentral Reader iPad app from the App Store. 
    2. The link is: https://itunes.apple.com/in/app/ipublishcentral-reader/id510322929?mt=8
    3. If the access for the institution is given based on IP range or Referral URL, open http://ebooks.fphc-rcsed.org site using the default browser on your iPad.
    4. If the access is given based on Common Username Credentials, open the eBook site and log in with the same credentials provided for the institution.
    5. Go to the Bookshelf Page and choose the book you wish to download,
    6. Click on the  or   button
    7. You will be redirected to the download page. 
    8. Click on the  button.
    9. Once the file is downloaded, open it with the iPublishCentral Reader app to read. 
  3. How do I access the eBooks subscribed by my Institution on an Android tablet?
  4. Follow the instructions below to access eBooks on an Android tablet: 

    1. Download  and install the iPublishCentral Reader Android app from the Google Play Store.
    2. The link is: https://play.google.com/store/apps/details?id=com.impelsys.ioffline&hl=en_GB
    3. If the access for the institution is given based on IP range or Referral URL, open http://ebooks.fphc-rcsed.org site using the default browser on your Android Tablet.
    4. If the access is given based on Common Username Credentials, Open the eBook site and log in with the same credentials provided for the institution.
    5. Go to the Bookshelf Page and choose the book you wish to download.
    6. Click on the or button.
    7. You will be redirected to the download page. 
    8. Click on the  button.
    9. Once the file is downloaded, open it with the iPublishCentral Reader app to read.
    Technical Requirement:
    1. Android Version : 4.0.3 and up
    2. Screen Size:  7 inch & above